Keep improving your AI Agent
See exactly what your AI Agent handles, where your team takes over, and where you can improve. Use insights across chat, email, WhatsApp and more to continuously increase automation.
Why use analytics?
Understand when and why customers reach out
See what conversations are about
Spot trends across channels
Track what your AI Agent handles
Increase automation step by step
Learn where your AI needs improvement
Workload
Understand peak moments
See when conversations spike across chat, email, WhatsApp and more. Use these insights to prepare your team and let your AI Agent handle more during busy periods.
Insights
Understand what customers ask
Analyse conversations automatically and see which topics drive the most volume. Use this to improve your AI Agent and resolve more conversations without manual work.
Automation
Increase automation over time
See exactly which questions your AI Agent handles and where it falls short. Continuously improve and increase the percentage of conversations handled automatically.
Quality
Measure performance and satisfaction
Track how well your AI Agent performs. Understand satisfaction scores and identify where improvements are needed to deliver better customer experiences.
More features
Discover everything your AI Agent can do
AI Agent
Create an AI Agent that answers questions, executes actions, and handles conversations automatically.
Channels
Connect with customers across chat, email, WhatsApp, and more from one place.
Inbox
Manage all conversations in one inbox and take over from your AI Agent when needed.
Analytics
Track performance, workload, and what your AI Agent handles automatically.
Customer profiles
View customer data, history, and context to personalize every conversation.
Integrations
Connect your systems and let your AI Agent use real-time data and execute actions.